Thank you for your Order at https://www.webinarstores.net For the Refund and Cancellation related queries, please read the Refund and Cancellation policy Rationally.

Cancellation/Rescheduling/Refund Policy

Membership

If you want to cancel your membership of your tenure within 48 hours of purchased time then WebinarStores will deduct 10% of your membership fee & balance amount will be credited to your Credit Card/Account/Card within 7 working days. But after 48 hours of purchased time, NO Refund or cancellation request will be entertained.

Event & Webcast

If you desire to pull out or cancel your order participation to a live/On Demand Webinar, you may do so by notifying WebinarStores at least two working days (48 Hours) prior to the official start date of a Live/On Demand Webinar. In such an event, a Credit Note will be issued towards a future event. Credit note will be valid up to 6 months from the date of issuance. If you fail to cancel your registration to the event within the above-mentioned specified time or if you fail to attend the Live/On Demand Webinar Refund Claims will Not be processed. Here WebinarStores could provide you Recording of that Webinar (Recording will be provided to you after 7 working days of event date) Webinar and Events.

No Refund Liability in the following cases:

Not able to attend the entire session due to any technical glitches at attendees/participants end.

Leave in the middle of session after logging in.

Not being satisfied with the presentation and content of the session.  

Not accessed the product (Pre-recorded session/On-Demand Session)

Refund Policy For DVD:

Customer will be provided with the new replaced DVD/Digital Download without charging any shipping fees in case of damaged or malfunctioning DVD but the customer should submit evidence (photo or video) with regards to the damage or malfunction. Customer shall make sure the DVD should be returned in 15 days. If the customer desires new DVD it shall be shipped as and when the evidence is reconciled.

Customer will be provided with the new replaced DVD/Digital Download without charging any shipping fees in case of DVD missing from the package or any other glitches at our end.

Refund Policy for Combo Packages:

Applicable if the customer has bought a combination of Products Webinar, On-Demand, DVD, Transcript or any Digital Download. 

Part cancellation of the order. If you cancel a particular product out of the combo package you will be charged according to the original price of the remaining products in the combo and rest of the amount will be refunded back to your account.

Policy for Live/On-demand/Pre-Recorded Webinar and DVD/Transcript/Any Digital Download stands along with this combo offer policy.

Refund Policy for Institutional License:

No refund will be accepted for any product's Institutional License in any case. https://www.webinarstores.net

 cannot be held responsible for any content related issues.

We always recommend our customers to read the event description before they order. 

What If I Found Discrepancies/Error in the Webinar Content (Verbal or Nonverbal)?

We are an event management company responsible for training program scheduling and fulfilment. We are expert in technology, not in content. Speakers/presenters is the responsible party for any issue related to content of the training program. Therefore, no refund is possible in the scenario for any product type. We recommend our customers to go through the training agenda and raise their content related request to our customer service before enrolling for any program.

What in case if I am not satisfied with the training?

Our training sessions cater to diverse audience with distinctive professional needs and we strive to do cater to their needs through our high-quality webinars and related products. We believe in 100% customer satisfaction. We always share the training highlights and benefits on our website and insist our prospects to read the related information before registering. Therefore, refund is not possible in this case.

WebinarStores reserves the right to cancel or reschedule any live/on demand webinar due to insufficient registrations, Instructor illness, or unforeseen circumstances beyond our control. In such situations you will be notified 24 hours prior to the scheduled start time of the webinar/ event.

Upon such cancellation, registered attendees will get a FULL REFUND of the amount paid for any live/on demand webinar. All refunds will be processed within 10 working days.

In case we reschedule a webinar, registered attendees will be notified about the new date and time 24 hours prior to the start time of the webinar. If attendees are not available on the new date and time, WebinarStores could provide you the recording of that webinar.